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Terms & Conditions

Customer Care

At zoomonline.shop, customer satisfaction is our top priority. We are committed to providing a seamless and enjoyable shopping experience by addressing your needs promptly, professionally, and courteously.

Our Commitment

  1. Accessible Support

    • Our customer care team is available to assist you from [insert hours, e.g., 9 AM to 6 PM, Monday to Saturday].

    • You can reach us via:

  2. Timely Responses

    • We aim to respond to all inquiries within 24 hours during business hours.

  3. Friendly and Professional Service

    • Our team is trained to listen attentively and address your concerns with respect, kindness, and efficiency.

How We Help

  1. Product Inquiries

    • We provide detailed information about our products, including availability, quality, and usage instructions.

  2. Order Assistance

    • Assistance with placing orders, tracking shipments, and resolving delivery issues.

  3. Returns and Exchanges

    • Guidance through the return and exchange process, ensuring it is simple and hassle-free.

  4. Feedback and Suggestions

    • We value your feedback and strive to continuously improve our services based on your suggestions.

  5. Issue Resolution

    • For any complaints or concerns, our goal is to resolve issues fairly and efficiently to ensure your satisfaction.

Customer Rights

At zoomonline.shop, we respect your rights as a customer. These include:

  • Clear Information: Transparency about our products, pricing, policies, and services.

  • Fair Treatment: Equal and respectful treatment of all customers.

  • Quality Assurance: Providing high-quality products that meet or exceed your expectations.

Customer Responsibilities

To help us serve you better, we kindly ask you to:

  • Provide accurate and complete information during the ordering process.

  • Treat our staff with respect and courtesy.

  • Share any concerns, feedback, or issues promptly to allow us to address them effectively.

Feedback and Suggestions

Your feedback is invaluable to us!

  • Leave a review or share your thoughts via email or on our social media platforms.

  • If you have suggestions for new products or services, we’d love to hear them.

For any questions or concerns, don’t hesitate to reach out to our Customer Care Team at zoomonlineshop@gmail.com.

Thank you for choosing zoomonline.shop. We look forward to serving you!

Privacy & Safety

At zoomonline.shop], we are committed to safeguarding your personal information and ensuring a safe shopping experience. This policy outlines how we collect, use, and protect your data, as well as measures we take to maintain the security of your transactions.

Information We Collect

  1. Personal Information

    • Name, email address, phone number, shipping address, and payment information when you place an order.

  2. Non-Personal Information

    • Browsing data, device type, IP address, and other technical information collected to improve your experience.

  3. Cookies

    • We use cookies to enhance website functionality and personalize your shopping experience. You can manage or disable cookies in your browser settings.

How We Use Your Information

We use your information to:

  • Process and fulfill orders.

  • Provide customer support.

  • Send order updates and promotional offers (with your consent).

  • Improve our website, products, and services.

  • Prevent fraud and ensure the security of transactions.

How We Protect Your Information

  1. Data Encryption

    • All transactions are processed through secure payment gateways with SSL encryption to protect your payment details.

  2. Restricted Access

    • Access to your personal information is limited to authorized personnel only.

  3. Regular Security Updates

    • Our systems are regularly updated to protect against security vulnerabilities and cyber threats.

Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. Your data is shared only with:

  • Payment processors: To facilitate secure payments.

  • Delivery partners: To ensure timely delivery of your orders.

  • Legal authorities: If required by law or to protect our legal rights.

Your Privacy Rights

You have the right to:

  • Access and review your personal data.

  • Update or correct inaccuracies in your information.

  • Request deletion of your data (subject to legal obligations).

  • Opt out of receiving marketing emails by clicking "unsubscribe" in any email.

Safety Measures for Online Shopping

  • Ensure you are on our official website before entering sensitive information.

  • Do not share your account details or password with anyone.

  • Contact us immediately if you suspect unauthorized access to your account.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. Please review their policies before sharing your information.

Changes to This Policy

We reserve the right to update this policy at any time. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have any questions or concerns about our Safety and Privacy Policy, please contact us at:

Thank you for trusting zoomonline.shop with your personal information. Your privacy and safety are our top priorities.

Payment Methods

Payment Methods

  • Credit / Debit Cards

  • MTN Momo Mobile Money

  • M-Gurush

  • Digital Payment Mobile Money

  • Offline Payments

Wholesale Inquiries

At zoomonline.shop, we welcome partnerships with businesses and entrepreneurs interested in purchasing our products in bulk. Whether you’re stocking your store or sourcing products for your business, we offer competitive pricing, excellent service, and quality products to meet your wholesale needs.

How to Place a Wholesale Inquiry

  1. Contact Us

    • Email us at zoomonlineshop@gmail.com or call us at 00211981437100 with the subject line “Wholesale Inquiry.”

    • Provide the following information:

      • Business name and type (e.g., retailer, distributor).

      • Contact person’s name and phone number.

      • Products of interest and approximate quantities.

      • Location of your business.

  2. Account Setup

    • Once we review your inquiry, our team will guide you through setting up a wholesale account if required.

  3. Pricing and Terms

    • We will provide a customized quote based on the products and quantities requested.

    • Wholesale pricing is available for orders meeting our minimum purchase requirements.

Wholesale Terms and Conditions

  1. Minimum Order Quantity (MOQ)

    • Wholesale purchases are subject to a minimum order quantity, which varies by product category.

  2. Payment Terms

    • Full payment is required before processing wholesale orders. Payment options include bank transfers, digital payments, or other agreed-upon methods.

  3. Shipping and Delivery

    • Wholesale orders are shipped via reliable freight or courier services. Delivery times will depend on the size of the order and shipping destination.

    • Shipping costs will be calculated and communicated before finalizing the order.

  4. Returns and Exchanges

    • Wholesale orders are final sale. Returns or exchanges are only accepted for damaged or defective items reported within 48 hours of delivery.

  5. Exclusive Products

    • Certain products may be reserved exclusively for wholesale customers, subject to availability.

Why Partner with Us?

  • Quality Assurance: High-quality products to meet your customers’ needs.

  • Competitive Pricing: Attractive pricing for bulk orders.

  • Reliable Support: Dedicated wholesale account representatives to assist you.

  • Flexible Options: Custom packaging and product assortments (if applicable).

Get Started Today!

Partner with [Your Store Name] for your wholesale needs. Reach out to us via:

We look forward to helping your business grow!

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