Customer Support

We accept the following payment methods: Credit or Debit Card Mobile Money (MTN MoMo) Digital Payment (M-Gurush) Cash on Delivery We mainly accept SSP (South Sudanese Pounds) USD acceptable also. Our prices is in USD to help us calculate the rate in SSP. Any issue please do not hesitate to call us or email us for more information.

We currently deliver to all major areas in Juba, South Sudan. For more details on specific locations, please contact our support team.

You can place an order by browsing our product catalog on the website/ App and adding items to your cart. Once done, proceed to checkout and choose your preferred payment option. Alternatively, you can call our agents using the contact number provided to place your order directly.

No, we do not require a minimum order amount depending on your location. We do charge flat rate fee of 10,000 SSP for delivery, please check the delivery details section on our website or contact our support team for more information.

We encourage our customers to pay by Bank transfer,credit/debit card or mobile money such as Momo, M Gurush or Digital pay. this will make the process easier. However in some circumstances we can allow cash in delivery and also select this payment method when placing your order online or inform our agent during a phone order.

You can reach our friendly customer support team through the contact number provided on our website ie: 0981437100 or via email: zoomonlinshop@gmail.com. We are happy to assist you with any questions or concerns.

Once your order is dispatched, you will receive a tracking number or a confirmation call from our delivery team to update you on the estimated delivery time and the contact number for your delivery person.

We source fresh and organic groceries from trusted suppliers in the South Sudan, if we can not get the product in South Sudan then we source in countries such as Kenya, UK or other African countries to ensure you receive only the best quality products.

Yes, most orders are delivered same-day, if placed early enough. If same-day delivery is unavailable, you can select next-day delivery at checkout or inform our agent when placing your order.

If an item is unavailable, our team will contact you to suggest a suitable replacement or process a refund for the unavailable item, based on your preference.

To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.

You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.

Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.